Informativa sui rimborsi

Jewels by Rachel has a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To request a return or cancellation, please log in to your account using the account icon at the top of our website. From there, you can submit a request directly from your order. Once approved, I'll send you a return shipping label and instructions on how to send your package back. Items sent back without first requesting a return will not be accepted.

If you checked out as a guest and don't have an account, please contact me directly at rachel@jewelsbyrachel.it to arrange your return.

You can always contact me with any return questions at rachel@jewelsbyrachel.it 

 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned for hygiene reasons, including earrings, unless they are faulty or defective due to a manufacturing error. Custom or personalised items are also non-returnable unless faulty.

I do not accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that for hygiene reasons, earrings are exempt from the EU cooling off period right of return, unless they are faulty or defective due to a manufacturing error. Custom or personalised items are also exempt from this right, unless faulty or defective.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I’ve approved your return, please contact me at rachel@jewelsbyrachel.it